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What is IT operations management (ITOM)?

IT Operations Management (ITOM) is the process of managing an organization’s business-critical applications resources and hybrid IT infrastructure. Enterprise infrastructure today can include public and private multi-cloud environments across virtual machines and container deployments and on-premises storages. It is the job of the IT operations management team to support the goals of individual business units to improve overall experience,quality by maintaining service uptime, availability, and performance for digital services.

What are the functions of IT Operations Management?

Network Infrastructure Management

Network infrastructure is the hardware and software resources of an entire network that enable network connectivity, communication, operations and management of an enterprise network. It provides the communication path and services between users, processes, applications, services and external networks/the internet.

Computer Operations & Service Desk Support

IT Operation management includes the management of help desk services and the tasks can include service calls, ticketing, troubleshooting, and request fulfillment. IT operations Teans are also responsible for managing and testing backups, communicating information about incidents and network outages, controlling system access/licenses/user accounts, and implementing a disaster recovery for the business.

Server & Device Management

In addition to administering network infrastructure throughout the organization, IT operations teams are also responsible for managing network endpoints such as servers and devices. The task may include maintaing,patching an upgrading servers and any cloud-based infrastructure. IT Operations teams are also responsible for provisioning IT assets to users and ensure that applications have access to the storage space they need to function correctly.


IT infrastructure & network operations

JP1 provides a centralized view of the entire system, including infrastructure, network, job systems and service performance. It allows organizations to detect and analyze system failures, maintain and improve service performance to ensure system stability.

Related Solutions

Integrated Management ›

Network Monitoring ›

IT Infrastructure Monitoring and Operation Analytics ›

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Computer Operations & Help Desk Support

JP1 has the capability to automatically collects various types of information, allowing you to manage it all in one place.You can collect and manage information about the software and hardware (PCs, servers, virtual desktops, thin clients, smart devices, etc.) used in increasingly diverse IT environments, as well as information about security, operation logs, and much more. Furthermore, with JP1, you can install software on multiple devices in a large-scale system all at once by making use of the features for detailed control, such as the function for distributing huge amounts of data without placing an excessive load on the network, the function for distributing software in advance, and the function that performs preliminary checks of installation requirements.

Related Solutions

IT Asset & Security Management›

IT Operations Automation ›

Workload Automation ›

server device management

Server and Device Management

JP1 monitors and collects information about all of the different parts of your system, helping you to keep it running smoothly. JP1 can be used in both on-premises and cloud environments to efficiently monitor different kinds of nodes without the use of specialized monitoring tools. With JP1's diverse functions, you can evaluate your system's relative performance, by comparing, along a timeline, your system's operating status against accumulated operational data from the past. This makes it easier to identify areas that are likely to become future bottlenecks and allows you to perform capacity planning without relying on instinct alone.

Related Solutions

Server Performance Monitoring›

Network Monitoring ›

JP1 Case Studies

JP1 Model

JP1 is compelling for organizations to streamline their IT processes and enhance operational effectiveness across multiple platforms and diverse systems. It is also essential to understand the significance of JP1's support model, where the 10-year warranty ensures constant customer support for peace of mind. Future updated versions of JP1 will also remain compatible with older versions. Should the organization need to upgrade to newer versions in the future, this can be done progressively, which is useful for resource and budget planning.


Support various systems with different versions and upgrade them in different phases with ease


A minimum of 10 years support


Local consultant with Professional support team from Japan

languages support

Product language settings in options: English, Chinese and Japanese

languages support

Product language settings in options: English, Chinese and Japanese

We’re here to help

As organizations evolve, It is essential to ensure that IT business operation activities are well-managed and monitored. Let us help support your organization with your IT business operation. Contact us today to discover how your unique organization can adopt digitization and prepare for a future where you stay ahead of the competition.