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What is Systems Management Solutions?

Systems management refers to the centralized administration of the Information Technology in an organization. It is to provide a solution for adminstrators to standardize IT components so that organization can run their businesses effectively and provides employees to adapt faster and be more productive. Maintaining your system helps to mitigate performance concerns so that your employees can work freely without being held back by downtime. As IT systems become more complex and diverse, JP1 can manage these systems in an integrated manner. Furthermore, JP1 is cloud ready, poised to help you optimize and execute business processes across on-premises and cloud environments. With Hitachi JP1, it helps businesses to streamline their IT processes and enhance operational effectiveness across multiple platforms and diverse systems within an organization. Hitachi has rich experience in providing systems management solutions and we have solved many customers issue so far. Therefore, we can provide proven solutions to solve such issues and improve business operations.

What are the functions of IT Operations Management?

Network Infrastructure Management

Network infrastructure is the hardware and software resources of an entire network that enable network connectivity, communication, operations and management of an enterprise network. It provides the communication path and services between users, processes, applications, services and external networks/the internet.

Computer Operations & Service Desk Support

IT Operation management includes the management of help desk services and the tasks can include service calls, ticketing, troubleshooting, and request fulfillment. IT operations Teans are also responsible for managing and testing backups, communicating information about incidents and network outages, controlling system access/licenses/user accounts, and implementing a disaster recovery for the business.

Server & Device Management

In addition to administering network infrastructure throughout the organization, IT operations teams are also responsible for managing network endpoints such as servers and devices. The task may include maintaing,patching an upgrading servers and any cloud-based infrastructure. IT Operations teams are also responsible for provisioning IT assets to users and ensure that applications have access to the storage space they need to function correctly.

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Data & Information governance

Data breach or loss is among the top concerns of organizations. Just one incident can create a massive impact involving financial loss and, worst yet, loss of customer confidence and corporate reputation. Learn how JP1 ensure that information that is being transmitted internally or externally is well protected and helps prevent data loss while letting your business run smoothly.

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Work From Home

Visualize and understand employee working patterns

Remote working, teleworking, or working from home (WFH) was starting to grow in acceptance even prior to COVID-19. The pandemic has just accelerated the process. For businesses, working from home brings flexibility in employing a workforce unconstrained by geographical boundaries. Driven by the key advantage of being able to work from anywhere and at any time, it is also seen as a major move for employees. How can organizations better manage the well-being and productivity of staff while working? How can they ensure that employees are not spending more time working than required? With JP1, PC operations logs are put together for IT managers to visualize and analyze employee PC usage. This helps to improve organizations business operation and working efficiency.

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ERP Linkage

Linking ERP systems for more efficient operation

Most businesses adopt some form of Enterprise Resource Planning (ERP) solutions for day-to-day operations. ERP systems are designed to provide organization-wide visibility of core business processes. JP1 allows organizations to work more efficiently and effectively with data management and automation as organizations get the best of both worlds by using ERP systems to manage day-to-day operations and tapping on JP1’s extensive capabilities.

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Work From Home

Automating Processes for Greater Efficiency

As the world moves towards a new normal, the workload has become heavier and more complex. New and enhanced business processes may need to be implemented. The move will likely increase the workload for IT operations, resulting in many more tasks to be done while ensuring that business processes run smoothly. Enter Robotic Process Automation (RPA), which enables organizations to automate processes, eliminating the need for manual intervention. Hitachi’s RPA linkage between RPA tools and JP1 can ensure that RPA tools handle tasks well.

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JP1 Case Studies

JP1 Model

JP1 is compelling for organizations to centralize administration of the Information Technology. It is also essential to understand the significance of JP1's support model, where the 10-year warranty ensures constant customer support for peace of mind. Future updated versions of JP1 will also remain compatible with older versions. Should the organization need to upgrade to newer versions in the future, this can be done progressively, which is useful for resource and budget planning.


Support various systems with different versions and upgrade them in different phases with ease


A minimum of 10 years support


Local consultant with Professional support team from Japan

languages support

Product language settings in options: English, Chinese and Japanese

languages support

Product language settings in options: English, Chinese and Japanese

We’re here to help

As organizations evolve, It is essential to ensure that IT business operation activities are well-managed and monitored. Let us help support your organization with your IT business operation. Contact us today to discover how your unique organization can adopt digitization and prepare for a future where you stay ahead of the competition.