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Microsoft Dynamics 365

Get ready for your digital transformation with Dynamics 365

If your business is looking to accelerate its digital growth, look no further than the Microsoft Dynamics 365! Unifying the capabilities of CRM business software and Dynamics 365 FO (Finance and Operations) systems, Dynamics 365 allows you to transform your business by capturing new opportunities and engaging with customers more effectively.

Microsoft Dynamics 365 offers a wide range of capabilities specifically catered to manage business functions such as marketing, sales, customer service, field service, project service automation, human resource, commerce, and AI.

How Hitachi Can Help

We are a Tier 1 Microsoft Consulting Company with over 10 years of Microsoft consulting experience. Our industry experience ranges from the healthcare sector to the distribution sector. As such, Hitachi can enhance the native power of the software with our own industry expertise, proprietary implementation methodologies, and organizational change management processes.

  • Talented Team Members
    Our resources bring a wealth of experience managing and deploying global enterprise-wide solutions that improve companies' agility and ability to compete. We become an integral part of your team, helping users adapt to the new Microsoft Dynamics 365 and create efficiencies unique to your business needs wherever you are in Singapore, Malaysia, Philippines, Indonesia, Thailand, Vietnam, or Myanmar.
  • Industry Expertise
    Each industry vertical we support is led by experienced veterans with 15+ years of field experience. In most cases, we have proprietary pre-built templates, processes and templates to accelerate your implementation and speed up your time to value.
  • Technology
    Let Hitachi engage, empower, and transform your business with apps. The intelligent applications in Microsoft Dynamics 365 can run your entire business from end-to-end and seamlessly work together in the cloud.  

Visit: Hitachi’s Microsoft Practice

Dynamics 365 Applications

  • Dynamics 365 for Marketing
    This tool not only allows you to create and distribute marketing communications easily but also collects and analyzes the results. That way, you can refine your message to resonate with your audience better. With a wide range of features, it is far more powerful than many entry-level cloud marketing platforms.
  • Dynamics 365 for Sales
    With its embedded AI, the software will be able to provide actionable insights that will help your sales team engage proactively with your customers. That way, you will be able to build trusted relationships with the right customers and improve your efficacy.  
  • Dynamics 365 for Customer Service
    This application streamlines your processes by providing the right resources and data at exactly the point of need. Thus providing your agents with a single unified experience so they can deliver superior service by solving cases faster and avoiding escalation.
  • Dynamics 365 for Field Service
    This application’s built-in intelligence, from advanced analytics and the Internet of Things, helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.  
  • Dynamics 365 for Project Service Automation
    Make it easier to meet your financial and operational goals through one secure portal that you can access anywhere! From quotations to billing, everything is consolidated in this software. Not only will your workforce to be more efficient, but collaborations also will be easier and your employees respond quickly to changes.  
  • Dynamics 365 for Human Resource
    Microsoft Dynamics 365 for HR management gives your team a platform where you have access to all HR related topics such as personnel management, benefits, learning, and much more. Accelerate execution time and empower your employees to work smarter together.  
  • Dynamics 365 for Commerce
    Now you can create an end-to-end eCommerce solution with the use of Dynamics 365 for Commerce. Built-in web development tools allow you to build aesthetically modern digital storefronts. This will help to unify your customers’ retail and digital experiences to improve customer engagement and increase revenue  
  • Dynamics 365 for AI
    Get the most out of big data. Microsoft Dynamics for AI helps people across your organization discover predictive insights and ultimately help you make informed actions when it comes to improving your sales process. Win more customers by building stronger relationships powered by AI-driven analytics.  

Read: How Your Organization Can Be Empowered Through Big Data

Dynamics 365 Power Platform Features

  • Power BI
    Create real-time interactive visual graphs and gain business intelligence quickly by easily connecting to a wide range of data sources  
  • PowerApps
    Quickly build apps or portals that easily connect to data and run on the web and mobile devices with custom development platforms.  
  • Power Automate
    Automate day to day monotonous processes and workflows for different applications in the organization.  
  • Power Virtual Agents
    Empower your teams to easily create powerful bots using a guided, no-code graphic interface without the need for data scientists or developers. It empowers your team, reduces cost, and improves customer satisfaction.  

Interested in what Microsoft Dynamics 365 can do for your organisation? Contact us to find out more!