Overview

Today’s organizations rely on a range of IT services to run efficiently, and deliver products and services to customers. Many organizations have progressively enhanced and expanded their IT services to support growing business demands and comply with regulatory requirements.

Hitachi’s ServiceNow provides features required for IT Service Management (ITSM) in the SaaS environment. ServiceNow’s features are ITIL-compliant, enabling organizations to standardize and streamline their ITSM process.

ServiceNow ITSM provides a cloud-based platform for ServiceDesk, Incident Management, Request Management, Change Management, and more. Through its service portal feature, end-users of an organization can raise incidents and submit requests to the IT team for swift operations. Workflows can be created within the platforms to ensure that the right individuals can manage these incidents and requests promptly. Furthermore, dashboard views can be created to monitor and analyze information that passes through ServiceNow.

Single, Integrated Database

ServiceNow serves an extensive range of services with information from incidents and issues, knowledge, assets, projects, documents, web contents, workflows, contracts, and vendors that must be stored safely, securely, and easily accessible.

ServiceNow ITSM supports a single integrated database for all applications to enable cross-organizational management of IT-related services, people, things, and money. As a single source of information, it helps businesses optimize applications across their organization.

Robust Cloud Infrastructure

ServiceNow operates its own data centers, ensuring consistent operations from infrastructure to application levels. With its multi-layered protection systems comprising system-wide monitoring, encryption, access controls, and a dedicated security team, organizations are assured of enhanced security for their systems.

It also ensures high reliability and availability, and is configured to prevent a single point of failure. With rapid failovers between data centers, organizations can minimize downtime in the event of an outage.

ServiceNow is ideal for organizations as its flexible platform enables easy integration between services through an intermediary server. This can allow easier adoption of ServiceNow’s platform by an organization that already has an extensive network environment.

ServiceNow Integration with JP1

ServiceNow’s features can boost operational efficiency and, with further integration with JP1, and can significantly enhance operational efficiency. Instead of having end-users initiate requests and incidents on ServiceNow, the integration with JP1 ensures that trigger events and failure incidents detected through JP1 are automatically pushed into the incident management system. Further integration of the system can provide even more significant benefits to organizations.